when the boss parachutes in

August 6, 2008 at 7:35 am | Posted in Business, Professional Development | Leave a comment
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Here is something that I both do, and hate, depending on which side of the org chart I happen to be on at the time: the parachute mission. I haven’t been involved with the details of a product for several months and then suddenly, for any number of reasons, I want to use it so I download it and dive in. I immediately have about 500 things I would like to see done differently and I can hear the collective sigh of my team from around the globe. Everyone from developers to PM’s to marketing folks are likely muttering, “here we go again.” Why do I think that? Because I often have that same initial reaction when our CEO packs his chute and descends into something I’m working on!

Here is a great one that you may have already seen by Bill Gates. I’ve tried over the last year especially to not let my first reaction be defensive. I try to look at as if it was direct user feedback, but a user who is not in our typical profile. I find that more often than not, there is something really valuable in the parachute mission.


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